Return/EXCHANGE Policy

Please email hello@toxicbeachhouse.com

TO EXCHANGE YOUR ITEMS, PLEASE SEND THEM IN THEIR ORIGINAL CONDITION (UNWORN, UNWASHED AND WITH ORIGINAL TAGS STILL ATTACHED) WITHIN 7 DAYS OF RECEIPT ALONG WITH THE COMPLETED EXCHANGE FORM.

NO RETURNS.

ALL SALE ITEMS ARE FINAL. All items marked “Sale” cannot be exchanged or returned. No exceptions!

All original tags must be attached and sanitary liners must be in place on all bottoms. Exchanges must be made within 7 days (shipping fees will not be refunded). Any items returned in a soiled, worn or damaged state will be brought to your attention via email. See below for conditions on acceptable exchanges.

TO EXCHANGE YOUR ITEMS:

Please fill out your personal information and invoice #. Fill out the items you are returning for exchange. Be sure to fill in the style #, description, return reason, price, size, and quantity for each item. If you wish to exchange for another size or style please indicate under Exchange. If the product you wish to exchange is of greater or lesser value the credit card on file from the order will be charged/refunded.

  1. Pack your exchange form and seal your merchandise securely (in the original package if possible). 
  2. You will receive an exchange confirmation email with a return label. Retain your original invoice for your records.
  3. Exchanges will be issued 7 days after receipt of returned merchandise. Note: The buyer is responsible for the risk of loss on merchandise.

CONDITIONS FOR ACCEPTABLE EXCHANGES:

  • All merchandise must be in the same condition that it was delivered in.
  • Absolutely clean (no hair, lint or debris).
  • All original tags and labels attached.
  • Unwashed, unworn, undamaged.

If we shipped an item that was different from the original Invoice or was damaged when you received it and you would like a refund or to exchange the item, please email us and we will refund your shipping costs for the item and issue a return label to send back merchandise.

Please email hello@toxicbeachhouse.com

MONDAY THRU FRIDAY 9AM – 5PM.